Online education program designed to help small businesses learn more about their rights and obligations under the Competition and Consumer Act 2010.
There are 8 modules in this small business program providing a broad overview of the key provisions of the Competition and Consumer Act 2010 which includes the Australian Consumer Law.
You can work through all the modules or you can select the ones most relevant to your business. At the end of each module, there is a short self-assessment quiz which you can take to test your understanding.
Please note that the ‘Scams’ module does not include a quiz but we encourage you to read through the information and familiarise yourself with some of the most common scams targeting small business.
Module 1 Misleading conduct & advertising
Do you or your staff make claims to customers even though you're not 100 per cent sure they're true? Have you ever left out key information because you thought disclosing it would kill a deal? Is your competitor lying in their ads?
Module 2 Pricing & unfair selling practices
Are you thinking about offering a gift or prize to entice more customers? Do you advertise the price of your services without including the additional fees and charges? Have you received an invoice for something you didn't order?
- Introduction Pricing & unfair selling practices
- Offering rebates, gifts or prizes
- Bait advertising
- Multiple pricing
- Component pricing
- Wrongly accepting payment
- Seeking payment for unrequested goods or services
- The following quiz tests your understanding of the module 2 – pricing & unfair selling practices
Module 3 Consumer rights and guarantees
Has a customer asked you for a refund because they changed their mind? Has your business purchased faulty equipment? Find out your obligations when selling to consumers and your rights when buying from other businesses.
- Introduction Consumer rights and guarantees
- Who is protected?
- Consumer guarantees relating to goods
- Consumer guarantees relating to services
- Consumer guarantees compliance flowchart
- What if a consumer guarantee is not met?
- The following quiz tests your understanding of the module 3 – consumer rights and guarantees
Module 4 Selling safe products
Are you sure that the products you're selling are safe? Has a product you manufactured caused a person's injury or death? Do you know how to find out if a product has been banned or recalled?
Module 5 Scams
Have you ever received an email asking you for your credit card details? Do you check invoices carefully before paying them? Find out about some of the most common scams targeting small business.
Module 6 Unfair contract terms
Have you been given a standard form contract to sign by another business? Do you give your customers standard form contracts to sign? Find out what a standard form contract is, what terms within a contract could be declared unfair and what happens if a contract contains unfair terms.
- Introduction Unfair Contract terms
- What is a ‘standard form contract’?
- Which contracts are covered?
- Determining whether a term is unfair
- Types of terms that may be unfair
- Effect of having an unfair contract term
- What to do if you find an unfair term
- The following quiz tests your understanding of the module 6 – unfair contract terms
Module 7 Unconscionable conduct
Has a large business ever done something to you that was harsh or unfair? Have you ever dealt with a customer who was clearly vulnerable and didn't understand any of the documentation you were using?
Module 8 Country of origin labelling
Does your business make claims about the origin of your products? Find out how the Australian Consumer Law (ACL) regulates country of origin claims.
- Introduction Country of origin labelling
- Do I need to make a country of origin claim for my products?
- What claims can my business make about the origin of our products?
- When can I say I have ‘substantially transformed’ a product?
- False and misleading claims
- What labels should look like
- The following quiz tests your understanding of the module 8 – Country of origin labelling